Returns and Refunds Policy

At Spoon Scale, we want you to be fully satisfied with your purchase. Below you will find our policy regarding returns, refunds, and how we handle issues with your order.

1. Standard Returns (14-Day Right of Withdrawal)

You have the right to return your order within 14 calendar days of delivery, for any reason — including simply changing your mind about a color or variant you selected.

To be eligible for a standard return:

• The product must be unused, in its original condition, and in its original packaging, with all accessories included.
• Please note that under this standard return option, return shipping costs are the responsibility of the customer, unless the return is due to damage, a manufacturing defect, or an error on our part (see Section 2 below).

2. Damaged, Defective, or Incorrect Items

We take great care in packaging your order so it arrives safely. However, if your order arrives in any of the following conditions, we are here to help:

• Damaged in Transit: If the product arrives with physical damage due to shipping.
• Manufacturing Defect: If the scale fails to function as intended (e.g., it does not turn on, or fails to weigh accurately) or has a clear production flaw.
• Our Error: If the color or variant you received does not match what you ordered.

Please Note: If you chose a specific color at checkout and later decide you simply don’t like it, this is not considered a defect or an error on our part. That case falls under the standard 14-day return described in Section 1, not under this section.

To resolve any of the above issues, we offer a 30-day warranty.

How to report an issue: To resolve any of the above issues, you must contact us at spoonscale@outlook.com within 48 hours of delivery.

Your email must include:

1. Your order number.
2. Clear photographic evidence of the damage or the issue.
3. A photo of the original packaging (required for shipping insurance claims).

3. Resolution Process

Once we receive your report and verify the issue:

• Replacement: In most cases, we will expedite a replacement of the exact item at no additional cost to you.
• Refund: If a replacement is not feasible, we will issue a full refund to your original payment method.
• Refund Processing Time: Once a refund is approved, we process it immediately on our end. Please allow 7 to 10 business days for the amount to appear in your account, as this depends on your bank or payment provider’s own processing times.

Please Note: You may be asked to dispose of the damaged item. Please do not return the damaged product to us unless explicitly instructed to do so by our support team.

4. Lost or Delayed Shipments

While we are not responsible for delays caused by customs, weather, or postal service strikes, we are committed to ensuring your order reaches you. If a shipment is confirmed as “lost” by the carrier after the standard delivery window has passed, we will work with you to provide a replacement or a resolution.

5. Contact Us

If you have any questions about this policy or need to report an issue with your order, please reach out to our team:

• Email: spoonscale@outlook.com
• Subject Line: Please use: “Issue with Order #[Your Order Number]”